A sudden event or a series of negative events may threaten an organization’s reputation, its financial health and even its existence. When an organization faces a crisis its representatives are besieged by journalists, clients, governments, interest groups, staff, shareholders, neighbors, onlookers. All demanding immediate responses.
See if your organization is prepared to manage in a crisis:
- Have you carried out a structured reflection exercise concerning all the issues and aspects of your operation that could represent risks to your operation and/or its reputation?
- Have you organized a crisis committee and an emergency team?
- Is there a crisis and emergency procedures manual?
- Does this manual include strategies for communication with all strategic publics?
- Is it up to date, with revised procedures and up-to-date names and telephone numbers?
- Have the procedures in the manual been simulation tested?
- Have the crisis-committee members been trained to control a crisis situation?
- Was the result satisfactory? If you answered no to any of these questions, see how we can help advise our organization…
- structuring communication processes for risk/crisis situations
- production of a Communication Manual for crisis situations
- crisis-committee organization consultancy
- spokesperson training
- simulation organization
Communication in a Crisis
- Arranging communication with strategic publics
- 24-hour monitoring
- Opinion survey/assessment
- Evaluation of harm to image and reputation
- Evaluation and redefinition of procedures